Refund and Returns Policy
Thank you for shopping at Enlize. We strive to provide our customers with the best shopping experience possible. However, If you are not happy with your order, we’re here to help with our 30-day return policy.
Eligibility for Returns
You may return or exchange your purchase within 30 days from the date you received it. Items must be in the same condition as when you received them, unused, and in their original packaging.
Return Process
To initiate a return, please follow these steps:
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- Contact Us: Please email us at support@enlize.com to request a return. We’ll guide you through the process.
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- Approval Required: All returns must be approved before sending items back. Items returned without prior approval will not be accepted.
Damaged or Incorrect Products
Upon receiving your order, please inspect the items immediately. If you find any defects, damages, or if you receive the wrong item, please contact us at support@enlize.com we will address the issue and make it right for you.
Exchanges
If you need to exchange an item, please contact us at support@enlize.com and we will assist you with the exchange process.
Shipping Costs for Returns and Exchanges
At Enlize, we strive to provide you with the best shopping experience possible. Here’s what you need to know about shipping costs for returns:
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- Returns Due to Issues (Wrong or Damaged Items): If you receive a wrong or damaged item, or if there is an issue with your order due to our error, we will cover the cost of return shipping.
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- Returns Due to Change of Mind or Selection Error: If you decide to return an item because you’ve changed your mind, or selected the wrong size, design, or shipping address, you will be responsible for covering the return shipping costs.
Restocking Fee
We do not charge any restocking fee for returning products.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. If your return is approved, the refund will be processed automatically to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
Contact Us
Feel free to reach out if you have any questions! You can contact us at:
Email: support@enlize.com
Phone: (740) 971-0789
Address: 651 N Broad St, Middletown, DE 19709, United States
Support Hours: Mon-Fri: 9:00 AM – 5:00 PM EST