Frequently Asked Questions
Welcome to our Frequently Asked Questions page! Discover answers to common queries here. Need further assistance? Our support team is standing by to help.
Orders and Shipping
To place an order, browse our products, select the items you want, add them to your cart, and proceed to checkout. Enter your shipping information and payment details to complete your purchase.
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Yes, you can cancel your order within 12 hours of placing it. Please contact our customer support team as soon as possible to process the cancellation.
Once your order is shipped, we will send you a tracking number and a link to the tracking page via email. You can use this tracking number on our website to track your package.
Orders are processed within 1-2 business days. You will receive an email notification once your order has been shipped.
Yes, we offer free shipping for orders within the US. Estimated shipping time is 2-5 business days.
If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to fulfill your request if the order has not yet been shipped.
Currently, we only offer shipping within the US.
You can apply a discount code at checkout. Enter the code in the designated field and click “Apply coupon” to see the updated total.
Our contact information can be found on the Contact Us page of our store.
Delays can occur due to various reasons, such as high order volume, weather conditions, or carrier issues. You can contact our customer support for assistance.
Returns and Exchanges
We offer a 30-day return policy for all orders
To initiate a return, please contact our customer service team.
Yes, exchanges are possible within our 30-day return period. Contact our customer service team to arrange an exchange.
We apologize for any inconvenience caused. Please contact our customer service team.
We offer free return shipping for defective or damaged items. For other returns, customers are responsible for return shipping costs.
Once we receive your returned item, please allow 5-7 business days for your return to be processed and for the refund to appear in your account.
Unfortunately, we are unable to accept returns outside of our 30-day return policy. Contact our customer service team for assistance.
Items purchased on sale are eligible for return within our 30-day return period, provided they meet our return criteria.
Refunds are issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account.
We apologize for any shipping errors. Contact our customer service team immediately, and we will arrange for the correct item to be shipped to you and for the return of the incorrect item.
You can check the status of your return by contacting our customer service team. They will provide you with updates on the processing of your return and refund.
Contact Us
Feel free to reach out if you have any questions! You can contact us at:
Email: support@enlize.com
Phone: (740) 971-0789
Address: 651 N Broad St, Middletown, DE 19709, United States
Support Hours: Mon-Fri: 9:00 AM – 5:00 PM EST